FAQS

Curious? Good. You’re in the right place.

The deck, explained

What exactly is One More Country?

One country per deck, with 56 travel challenge cards and 2 instruction cards. Draw a card to explore, learn, taste or connect, including the chance to land one of four Wildcards. Play solo, team up or go head to head, keep score or just enjoy the ride. The cards also double as a deck of playing cards.

Which countries can I get my hands on?

Japan, Vietnam, Thailand, Indonesia and Singapore. Each deck is made for its country, and you can mix countries when you bundle. Browse the collection for the current editions and our Travel Journal.

What’s on each card?

A challenge, a few ideas to get you started, and insider knowledge, fun facts or the story behind it. You bring the curiosity.

Do I need to be in a particular city?

There’s no fixed route or itinerary. The decks are designed for travel across their country, with challenges you can fit around your own trip. Some refer to particular places or experiences. Singapore’s deck includes specific neighbourhoods and local experiences across the city-state. Check current local conditions and choose what suits where you are.

Is this a guidebook or an itinerary?

Think travel inspiration with a playful nudge. You choose where, when and how to play. Bookings, transport and activities are up to you.

Can I use them as regular playing cards?

Absolutely. When adventure calls for a breather, your travel deck doubles as a standard deck of playing cards. A few tricks up its sleeve, you could say.

What’s inside a deck, and what are its dimensions?

Each deck contains 56 travel challenge cards and 2 instruction cards, packed in a tuck box. The cards measure 74 mm × 105 mm. The packaging measures 76.5 mm × 107 mm × 24 mm. The cards also double as a deck of playing cards for downtime between adventures. Each deck weighs 160 g.

Do I need an app or internet?

No app required. These are physical cards, ready to go wherever you do. You may want internet access to research a challenge or arrange an activity.

Play your way

How do I play?

Draw a card and see what comes your way: Explore, Learn, Taste, Connect or one of four Wildcards. Each card gives you a challenge, a few ideas and the inside story. Go solo, team up or go head to head, and keep score or just enjoy the ride. See How to Play on a deck page.

Can I play solo, or do I need a travel crew?

Solo, as a pair, with mates or in teams. Keep it collaborative or add some friendly rivalry. Your adventure, your rules.

Do I have to complete every challenge?

No. Play at your own pace and skip, adapt or substitute any challenge that doesn’t suit you. Every challenge is optional, and no score is worth compromising safety. Read our Safe Play guidance before taking part.

How long does a game take?

A spare afternoon, a long weekend or your whole trip. There’s no timer and no need to finish the deck in one holiday.

How does scoring work?

Some challenges are easier than others, and some are worth a few extra points. Follow the scoring instructions included with your deck: Aces score 1, cards 2–10 score face value, and Jacks, Queens and Kings score 11, 12 and 13. Keep a tally for each suit and your total, set your own pace or simply enjoy the experiences without keeping score.

Are the challenges suitable for kids?

Families can play with a responsible adult choosing and supervising suitable challenges. Some content and activities are for adults or have local age restrictions. Skip or adapt those for an age-appropriate alternative, and read our Safe Play guidance before taking part.

What if a challenge doesn’t suit my abilities or preferences?

Skip or adapt anything that doesn’t suit your age, health, abilities, dietary needs or comfort level. Every challenge is optional. Check current local conditions, laws and safety advice, and read our Safe Play guidance.

Are activities included in the price?

The deck is included; the adventures are yours to arrange. Any food, transport, entry fees, guides or activities you choose are paid for separately.

Less script. More scribble.

Do I need the Travel Journal to play?

No. The cards work on their own. The journal gives your stories, sketches, keepsakes and challenge scores somewhere to live. You can also use it on any trip without a deck.

What’s inside the Travel Journal?

Pre-trip prep and checklists, space for writing, sketches and keepsakes, plus a Travel Challenge Log and Scorecards. Have a flick through the inside-page previews on the Travel Journal page or use “Take a peek inside the journal” in a deck’s Perfect Pair section. The Travel Journal weighs 400 g.

Can I use the journal without the cards?

Yes. It works on any trip, with or without the cards. Choose Tan, Pink, Yellow or Teal, subject to availability. Browse the cover and inside-page previews on the Travel Journal page.

First drop. Fair questions.

What does pre-sale mean?

Pre-sale means paying now for a product awaiting dispatch. The expected dispatch date is shown on the product page and in the information supplied when you order. Dispatch is when your parcel is handed to the carrier; delivery comes afterwards.

When will pre-sale orders be sent?

Follow the expected dispatch date or timeframe shown on the product page and supplied when you order. Pre-orders follow that advertised timeframe; the normal 2–3 business days for in-stock processing are not automatically added. Delivery time is additional and depends on your location and the carrier. See our Shipping Policy.

Will my order arrive before Christmas?

We can’t guarantee delivery before Christmas. Check the expected dispatch date on the product page and any carrier delivery estimates before ordering. Delivery time is additional to dispatch time and depends on your location and the carrier.

What happens if there’s a delay?

If we cannot meet the dispatch timeframe advertised when you ordered, we’ll contact you with an update. You can keep waiting or cancel affected undispatched items for a full refund, including any attributable delivery charge. If the whole order is cancelled before dispatch, its delivery charge is refunded too. You do not have to accept a revised timeframe. See our Return and Refund Policy.

Can I cancel my pre-order?

Email hello@onemorecountry.com.au with your order number as soon as possible. Before the advertised dispatch timeframe has passed, change-of-mind cancellation is considered on request and is not automatic. If we miss that timeframe, you can cancel affected undispatched items for a full refund, including attributable delivery charges. After delivery, the 30-day change-of-mind return policy applies. Your legal rights remain unaffected. See our Return and Refund Policy.

Getting it to your doorstep

Where do you ship, and what does it cost?

We currently deliver within Australia. Standard shipping is free for orders of $80 AUD or more after discounts; otherwise, it is a flat $9.95 AUD. The delivery charge is shown at checkout before you pay. Delivery time is additional to dispatch time. See our Shipping Policy.

Do you ship internationally?

For now, our parcels are exploring Australia. We don’t currently offer international delivery.

How quickly do in-stock orders leave you?

Allow 2–3 business days for processing and dispatch of in-stock orders, unless otherwise stated, plus carrier delivery time. Business days exclude weekends and public holidays. Pre-orders follow their advertised dispatch timeframe instead; the normal in-stock processing time is not automatically added to it.

I’ve ordered pre-sale and in-stock items. What happens?

They travel together once the full order is ready, unless we agree otherwise. Want in-stock items sooner? Place separate orders; shipping is calculated for each.

How do I track my order?

We’ll email dispatch confirmation and tracking details to the address supplied with your order. If your parcel is late, appears lost or arrives damaged, email hello@onemorecountry.com.au with your order number. We’ll help investigate with the carrier and provide an appropriate resolution. See our Shipping Policy.

Can I change my delivery address?

Email hello@onemorecountry.com.au as soon as possible with your order number and the correct address. We’ll try to catch it before dispatch, but changes aren’t guaranteed once processing starts.

My order arrived damaged, faulty or incorrect. Help?

Email hello@onemorecountry.com.au with your order number, a description of the issue and photos if available. We’ll explain any assessment or return steps and provide the remedy required by Australian Consumer Law. For a major failure, you can choose a refund or replacement. Faulty-product rights aren’t limited to 30 days and don’t require original packaging. Where a product fails a consumer guarantee, we’ll arrange or reimburse reasonable return postage. See our Return and Refund Policy.

Can I return it if I change my mind?

Yes. Request a change-of-mind return within 30 days after delivery, including if you chose the wrong country edition. Items must be unused and in their original packaging; journals must be unwritten and not personalised. You cover return postage, and original delivery charges aren’t refunded unless required by law. There is no restocking fee. Eligible refunds reflect what you paid and go to your original payment method. Contact us for instructions before sending anything back. These conditions don’t limit faulty-product rights. See our Return and Refund Policy.

Offers, orders & your details

How does Black Friday Bundle & Save work?

Mix your country decks with Bundle & Save: 2 decks save 5%, 3 save 10%, 4 save 15%, and 5 or more save 20%. The percentage discount applies to all eligible decks in your cart, including multiples of the same country. Journals have their own offer. Savings are applied automatically and shown in your cart and checkout.

How does the deck and journal offer work?

Save $10 per journal, up to one per deck. Eligible journals are $29.95 each, normally $39.95 when purchased separately. For example, with 1 deck and 2 journals, you get 1 journal at $29.95 and 1 at $39.95. Journal colours do not change eligibility. The discount applies automatically in your cart and checkout and can be used alongside Bundle & Save on decks.

What does ONLY $… MORE mean?

The amount shown is the increase in your cart total after all bundle savings are included. Adding a deck can also unlock a higher discount on the decks already in your cart, so the increase can be less than the new deck’s individual discounted price. The amount updates with your cart and the quantity you choose. Shipping is shown separately.

Why can’t I see the Add a Travel Journal offer?

The journal add-on appears when your cart has more decks than journals and another journal can receive the $10 saving. Once you have one journal per deck, the offer hides. You can still buy additional journals from the Travel Journal page for $39.95 each, or add another deck to qualify one more journal for the saving.

Why does checkout show a different item price from the MORE amount?

MORE describes the increase in your whole cart total after all bundle savings, including any extra discounts on existing decks. Checkout shows each product’s price and its applied discount instead. The combined product total should match your cart for the same items, quantities and discounts. Delivery charges are shown separately before you pay.

What do Deal Included and Deal Alert mean?

Deal Included confirms a saving already reflected in the displayed price. Deal Alert suggests what you can add to unlock a saving, such as a second deck to save 5% on both decks, or a deck to save $10 on one journal. The cart updates the message as your items and quantities change.

Do I need an account to order?

No. You can check out as a guest or create an optional customer account. Your order confirmation and delivery updates go to the email address you provide.

What happens when I have my say on future countries?

Choose three countries you would like us to make next, then enter your email and select Have Your Say. The form explains that submitting subscribes you to marketing emails about products, news and offers. You can unsubscribe at any time. If a country already has a deck, the form links you to it instead of counting it as a new-country vote.

How do you use my information, and can I unsubscribe?

We use your information to process orders, arrange delivery, provide support and operate the store. Marketing emails go to people who subscribe or otherwise consent as required by law. You can unsubscribe through an email’s unsubscribe link or by contacting hello@onemorecountry.com.au; essential order and delivery messages continue. Our Privacy Policy explains website measurement, advertising, service providers and your privacy choices.