SHIPPING POLICY

Last updated: 13 November 2026

WHERE WE SHIP AND WHAT IT COSTS

We currently offer delivery within Australia. Standard delivery is free for orders of $80 AUD or more after discounts; otherwise, the flat delivery charge is $9.95 AUD. The delivery charge is shown at checkout before you pay.

IN-STOCK ORDERS

Please allow 2–3 business days after placing an in-stock order for processing and dispatch. Business days exclude weekends and public holidays. Dispatch means handing your parcel to the delivery carrier; it does not mean delivery to your address.

PRE-ORDERS

Pre-order products are not ready for immediate dispatch. Refer to the expected dispatch date or timeframe shown on the product page and in the information supplied when you order. A pre-order dispatch date is separate from the normal in-stock processing timeframe: the 2–3 business days are not automatically added to an advertised pre-order dispatch date.

If we cannot meet the advertised dispatch timeframe, we will contact you with an update and any revised estimate. You can choose to wait or cancel affected undispatched items for a full refund as explained in our Return and Refund Policy. We will not treat your silence as acceptance of a revised date.

ORDERS WITH BOTH IN-STOCK AND PRE-ORDER PRODUCTS

Orders containing a pre-order product will be sent together when the full order is ready, unless we agree otherwise. Please place separate orders if you want in-stock items dispatched independently. Delivery charges apply to each separate order.

DELIVERY AND TRACKING

Delivery time is additional to processing and dispatch time and depends on your location and the carrier. Any delivery estimates displayed at checkout or in tracking information are estimates unless expressly stated otherwise. Remote and regional deliveries can take longer.

We will send dispatch confirmation and tracking details to the email address provided with your order. If your parcel is late, appears lost or arrives damaged, contact hello@onemorecountry.com.au. We will help investigate with the carrier and provide an appropriate resolution; contacting the carrier does not replace our responsibility to address your order.

DELIVERY DETAILS AND CHANGES

Please check your delivery address before placing an order. Email us promptly if it needs changing. We will try to help before dispatch but cannot promise an address change once processing has begun. If a parcel is returned because the address provided was incorrect or it was not collected, we will contact you to discuss redelivery and any reasonable additional postage before charging it. This does not affect your rights where we or the carrier are responsible for the problem.

Nothing in this policy excludes your rights under the Australian Consumer Law.