RETURN AND REFUND POLICY

Last updated: 13 November 2026

For return enquiries, email hello@onemorecountry.com.au with your order number and the details of your request. Please contact us for return instructions before sending anything back.

30-DAY CHANGE-OF-MIND RETURNS

You can request a change-of-mind return within 30 days after your order is delivered, including if you chose the wrong country edition or no longer need the product.

To be eligible for a change-of-mind return, items must be unused and in their original packaging. Journals must not have been written in or personalised. These conditions apply only to change-of-mind returns and do not limit your rights for faulty, damaged, incorrectly supplied or otherwise non-compliant products.

Email hello@onemorecountry.com.au within the 30-day window with your order number and the items you would like to return. We will provide return instructions; please contact us before sending anything back.

For change-of-mind returns, you are responsible for return postage. Original delivery charges are not refunded unless required by law. There is no restocking fee. Pack the items securely; we recommend a tracked return service and keeping your postage receipt.

Once we receive and check your eligible return, we will refund the amount you paid for the returned items to your original payment method. Any discount applied to those items is reflected in the refund. Your payment provider may take additional time to display it.

The 30-day window starts on delivery, not the order date, including for pre-orders. Our arrangements for delayed pre-orders and your Australian Consumer Law rights are explained below.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

Please email us with your order number, a description of the issue and photos if available. We may need to assess the product and will explain whether a return is necessary. We will arrange or reimburse reasonable return postage where the product does not meet a consumer guarantee. You do not need the original shrink wrap or packaging to exercise those rights.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you can choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. For other failures, we will provide the remedy required by law. There is no store-imposed 30-day limit on your consumer guarantee rights.

PRE-ORDER CANCELLATIONS AND DELAYS

Pre-orders are paid orders for products awaiting dispatch. The expected dispatch date or timeframe is displayed on the product page or provided when you order.

Before that timeframe has passed, we do not offer an automatic change-of-mind cancellation right for pre-orders. You can still contact us with a cancellation request, which we will consider. This does not restrict any cancellation or refund rights you have under law.

If we cannot dispatch within the timeframe advertised when you ordered, we will contact you with an update and any revised estimate. You can choose to keep waiting or cancel the affected undispatched items for a full refund of the amount paid for them, including any delivery charge attributable to the cancelled items. If the whole order is cancelled before dispatch, we will refund the whole order, including its delivery charge. You do not have to accept a revised dispatch timeframe. Statutory rights also apply in other circumstances.

After delivery, pre-orders are eligible for the 30-day change-of-mind return policy above. Your rights for faulty, damaged, incorrectly supplied or otherwise non-compliant products remain unaffected. If we cannot supply an item, we will refund the amount paid for it and any applicable delivery charge rather than requiring you to accept store credit.

REFUND PROCESSING

We will confirm refunds by email and process approved refunds promptly. Your payment provider may take additional time to display the refund. Refunds go to the original payment method unless we agree otherwise or the law requires a different approach.