Terms and Conditions

Last updated: 13 November 2026

OVERVIEW

These terms apply to shopping with One More Country Pty Ltd (ABN 77 699 967 854), trading as One More Country, through our online store. Read them together with our Safe Play Policy, Return and Refund Policy, Shipping Policy and Privacy Policy. Contact us at hello@onemorecountry.com.au if you have questions.

Throughout these Terms of Service, the terms "we", "us" and "our" refer to One More Country Pty Ltd, trading as One More Country.

By accessing our website, browsing our products or placing an order, you agree to these Terms of Service and any policies referenced within them.

Our website is hosted by Shopify, which provides the e-commerce platform through which we sell our products.

Please read these terms carefully before using our website or making a purchase. Nothing in these terms limits your rights under Australian Consumer Law.

ONLINE STORE TERMS

By using our website, you agree to use it lawfully and not engage in activities that interfere with its operation, security or other customers' use.

You must provide accurate information when placing an order and be authorised to use your selected payment method.

You may purchase products as a guest or create an optional customer account.

PRODUCTS AND AVAILABILITY

One More Country offers travel challenge cards, travel journals and other travel-related products.

We make every effort to ensure our product descriptions, photographs, colours and specifications are accurate and up to date.

Please be aware that colours may appear slightly different depending on your device and screen settings. Any material difference between a product and its description remains subject to your consumer rights.

Products are subject to availability, and some items may be offered in limited quantities or as pre-orders.

We may introduce, update or discontinue products at any time. These changes will not affect existing orders without your agreement or a lawful basis.

PRICING AND PAYMENT

All prices displayed on our website are in Australian dollars (AUD).

The total amount payable, including applicable taxes and delivery charges, will be displayed at checkout before you complete your purchase.

Payment must be made using one of the payment methods available at checkout.

We reserve the right to update product prices and promotions. However, price changes will not apply retrospectively to confirmed orders without your agreement or a lawful basis.

If a genuine pricing error occurs, we will contact you before proceeding. We will never charge you a different price without your agreement.

ORDERS AND BILLING INFORMATION

When placing an order, you agree to provide accurate and complete contact, billing and delivery information.

Once your order is placed, you will receive an order confirmation by email acknowledging that we have received it.

In certain circumstances, we may be unable to fulfil an order, including where:

  • A product is unavailable.
  • An order appears fraudulent or unauthorised.
  • A genuine pricing error has occurred.

If this happens, we will contact you as soon as reasonably possible.

We will not substitute products or charge a different price without your agreement.

If we cancel an order before supply, we will refund payments received for the cancelled products and any applicable delivery charges.

PRE-ORDERS

Some One More Country products may be available for pre-order before they are ready for dispatch.

Unless otherwise stated on the product listing, payment for pre-orders is collected when the order is placed.

Expected dispatch dates or timeframes will be clearly communicated on the product page when you order.

While we work hard to meet these timeframes, occasional delays can occur.

If we are unable to meet the advertised pre-order dispatch timeframe, we will contact you with an update and offer you the choice to:

  • Keep your order and wait for the revised dispatch date.
  • Cancel the affected undispatched items and receive a full refund, including any attributable delivery charges.

You will never be required to accept a revised dispatch date.

SHIPPING AND DELIVERY

For products in stock, please allow 2–3 business days for dispatch, unless otherwise stated.

Delivery timeframes provided by shipping carriers are additional to our dispatch timeframe.

Orders containing both in-stock and pre-order products will generally be dispatched together once all items are available, unless otherwise agreed.

If you would prefer separate deliveries, you may place separate orders, with delivery charges calculated accordingly.

Please ensure your delivery address is correct before completing your order. If you notice an error, contact us as soon as possible.

Further information is available in our Shipping Policy.

RETURNS, REFUNDS AND CONSUMER GUARANTEES

We want you to be happy with your One More Country purchase.

Returns, cancellations and refunds are handled in accordance with our Return and Refund Policy and applicable Australian law.

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy if a product is faulty, damaged, not as described or otherwise fails to meet applicable consumer guarantees.

Nothing in these Terms of Service excludes, restricts or modifies your rights under Australian Consumer Law.

SAFE PLAY

Every challenge is optional. Play within your abilities, respect local laws and customs, and skip or adapt anything that does not suit your age, health or circumstances. Read our Safe Play Policy before taking part for guidance on travelling and playing responsibly.

INTELLECTUAL PROPERTY

All original content on the One More Country website, including our branding, illustrations, designs, photographs, written content, travel challenges and product artwork, is owned by or licensed to One More Country and protected by applicable intellectual property laws.

Purchasing our products allows you to enjoy them for their intended personal use.

It does not grant permission to reproduce, distribute, resell copies of or commercially exploit our original content without prior written consent, except where permitted by law.

WEBSITE USE AND ACCOUNTS

If you create a customer account, you are responsible for keeping your login details secure.

Please notify us if you suspect any unauthorised access to your account.

You must not use our website to transmit malicious software, attempt unauthorised access, collect other users' information unlawfully or interfere with the website's operation.

We may restrict access where reasonably necessary to protect our website, customers or business, subject to applicable law.

THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or use external services, including payment providers, shipping carriers and other integrations.

These third parties may have their own terms, conditions and privacy policies.

We are not responsible for the independent content or practices of third-party websites. This does not limit any responsibility we have under applicable law for services provided in connection with your purchase.

PERSONAL INFORMATION

Your privacy matters to us.

Personal information collected through our website, including information provided when placing an order, is handled in accordance with our Privacy Policy and applicable privacy laws.

Please refer to our Privacy Policy for information about how we collect, use, store and disclose personal information.

ERRORS AND WEBSITE INFORMATION

We aim to keep our website accurate and up to date.

However, occasional errors may occur in product descriptions, pricing, promotions, availability or delivery information.

Where an error is identified, we may correct the information and contact affected customers where necessary.

Any changes affecting an existing order will be handled in accordance with these terms and applicable consumer law.

We do not guarantee uninterrupted access to our website, although we take reasonable steps to maintain its operation.

LIMITATION OF LIABILITY

To the extent permitted by law, One More Country is not responsible for losses arising solely from circumstances outside our reasonable control.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability arising under Australian Consumer Law.

GOVERNING LAW

These Terms of Service are governed by the laws of Western Australia and applicable Commonwealth laws of Australia.

Nothing in this section restricts your rights to seek assistance from consumer protection agencies, courts or other bodies with jurisdiction under applicable law.

CHANGES TO TERMS OF SERVICE

We may update these Terms of Service from time to time to reflect changes to our business, products, website or legal obligations.

The most current version will be available on our website.

Updates will apply to future orders and website use, as applicable. Changes will not retrospectively alter the terms of an existing order without your agreement or a lawful basis.

CONTACT INFORMATION

Have a question about your order or these Terms of Service?

Please contact us at hello@onemorecountry.com.au.

One More Country Pty Ltd
Trading as One More Country
ABN: 77 699 967 854
Perth, Western Australia
Website: www.onemorecountry.com.au

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